"Excellence is not a destination, it is a continuous journey that never ends"
"Ability to adapt and respond to change … agile organizations view change as an opportunity, not a threat"
"Teamwork is the ability to work together toward a common vision. The ability to direct individual accomplishments toward organizational objectives. It is the fuel that allows common people to attain uncommon results"
"We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better"
"Doing the right thing, even when no one is watching"